My studio is based in the U.S., therefore I am starting in the U.S. for now, but I hope to expand to other countries and my business grows.

I am also selling my products on Etsy https://crossandquill.etsy.com.

As a new studio and merchant, it is very important to me to make sure my customers are completely satisfied with my products. If you are not satisfied with your order for any reason, please reach out to me at info@thecrossandquill.com and I will work with you and make every attempt to resolve the issue.

Delivery depends on the type of shipping you choose but, in most cases, it's 3-5 business days from the day that the product is mailed.

Generally, we use United States Postal Service (USPS) or United Postal Service (UPS). On occasion we will use FedEx.

You should not be charged for delivery or shipping on orders from our Handmade Collection. We have free shipping on all Handmade orders from our studio. Delivery and/or shipping charges may, however, be applied to our Printed Designs since those are shipped from a vendor we use to have Printed Design items printed.

Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk or spam mail as it will come from a noreply email address.

We do not have a physical brick and mortar shop. All items from our Handmade collection are created from my studio in Michigan. However, I am happy to arrange pickup of any orders if you are in the area of my studio, Rochester Hills, Michigan. To do so, please contact me at info@thecrossandquill.com.

We will fulfill orders 7 days a week, however, shipping it dependent on the operation hours of the courier service chosen when an order is placed.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete. We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it. Should you have any questions about your return, please feel free to contact us at info@thecrossandquill.com.

Once we receive your item(s) back, we will inspect the returned item. Once once we have done this, we will an email confirming receipt of the returned item, along with information about the refund processing. This generally takes about 5-7 working days from receipt of the returned item to our studio.

Please contact us a info@thecrossandquill.com as we work with you directly on your return options.